Your account

You are responsible for your account details and password and ensuring that this information is correct and remains confidential. If you believe someone has gained unauthorised access to your details please let us know straight away.

Ordering

When placing an order through the website you will be asked for certain information to allow the order to be processed or to contact you if necessary.

Tuliptree Designs will send you a confirmation email with full details of the order you have placed.

If you would prefer to place your order by telephone please contact us on 01263 834353

Once the order has been accepted, processed and items despatched this becomes a contract between yourself and Tuliptree Designs.

Prices

All items are prices in pounds Stirling and are inclusive of VAT.

Every effort has been made to ensure that all items are prices correctly, however occasionally mistakes may happen and we would contact you before processing your order to advise you.

Postage

All orders £150 and over will be posted free of charge.

Orders will be sent by the cheapest method possible, usually being 2nd class via Royal Mail or courier.

Postage will be charged as follows:-

Orders up to £14.99  £1.95

up to £49.99 £4.95

up to £79.99 £6.95

up to £149.99 £8.95

Orders £150 or over sent postage free

Customers placing order with a value of £30 (excluding postage) will receive a free gift. This will be fabric or notions.

Orders being posted to the Channel Islands will however incur an extra postage charge and all International customers will be contacted by email to discuss postage and packaging rates and charges prior to acceptance of the order.

Tuliptree Designs reserves the right to withdraw the free postage offer at any time and without prior knowledge should we decide to do so.

Availability

The website is constantly being updated but we may occasionally sell out of a fabric in the shop before the site is updated.if this is the case we will contact you.

Payment

We accept payments through a secure environment by credit or debit card, excluding American Express. Our online payments facility is operated by Worldpay.

We no longer accept cheques unless by prior arrangement under special circumstances.

Special orders

Any commissioned items are non returnable and must be paid for in full at the time of placing the order. Cancellation of these orders can only be made by telephone on the same day as placing the order.

Returns

Under Distance Selling Regulations, items purchased by mail-order may be returned, providing they are returned within seven working days beginning the day after the date that the item is delivered. Items must be their original condition, unused, unwashed and in their original packaging.

If they are not, we will not be able to issue you with any refund. We are not able to accept returns for cut fabrics unless specifically pre-agreed.

We will issue a full refund less any voucher value or discount that was applied to the order. You are responsible for the costs of original postage and packaging applied to the order and for charges for returning the items to us unless we have delivered the item to you in error, or if the item is damaged or defective.

You must advise us that you need to return an item, prior to sending it back to us, as we may be able to resolve the issue through alternative means.

Your returns should be well packed and clearly labelled with the reason for the return, and sent back.

It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate.

Please remember, proof of postage is not proof of delivery.

Please note that refunds can only be made providing sufficient evidence is given within 7 days of receipt of order.

Faulty Product Returns

If you wish to return an item which is faulty, please contact Tuliptree Designs within 7 days with details of the fault, so that we can try and resolve the problem before you return it.

If the item is found to be faulty within 30 days of purchase, then we will refund you the cost of returning it to us, using the delivery method which you will be informed of.

When we receive the item back, we will inspect it for the fault you returned it for. If the item is not found to be faulty, then we will have to charge you the full cost of sending the item back to you. If the item is faulty we will send you a replacement at our cost or offer you a refund at our discretion.

Refunds

We aim to process all refunds as quickly as possible, however please do allow 30 days, as it is not always possible to process immediately.

Customs

Tuliptree is happy to accept International orders, however we accept no responsibility for import duties and taxes at the country of destination. The buyer will be responsible for payment of these.

Copyright

All content on the website is the property of Tuliptree Designs and its suppliers.

This includes photographs taken from our website.

You may not extract or use any part of the content of the website without express written consent.

Please note that Tuliptree Designs has taken every care to ensure that the colours of our items are displayed correctly. However these may appear differently on your screen due to the settings.

Liability

The information on this website is for information only. Tuliptree Designs does not recommend or endorse any product or service promoted on the website. It does not constitute advice and you should not use the information on the website to make any decisions or take any action.

The website may contain links to other websites. Tuliptree Designs is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Jurisdiction

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.